Edgemine, Inc. is seeking for a full-time in-house Customer Service Representative for online & trade show orders for our contemporary brand Blu Pepper. We are a wholesale apparel company with the goal of providing trendy, easy-to-wear styles with universal appeal for the junior market. Based in Los Angeles, Edgemine uses its vast global network to create high fashion at accessible prices, and we are looking for motivated individuals to grow with us.

Core responsibilities – about the role

• Investigating customer returns, provide return label if necessary and keep record of incoming returns
• Inspecting merchandise and re-packaging if needed
• Coordinating with shipping department on goods that can be resold
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments, and complaints through email.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

• Prepare invoices for Ecommerce and Tradeshow orders
• Review daily open shipments and follow-up’s
• Work with warehouse and other departments closely to ensure all shipments meet customers ship windows.

Qualifications – about you

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Familiar with apparel clothing

• Experience working with FedEx, UPS, USPS, and other shipping portals
• Knowledge in EDI and ERP system is a plus
• Must be eligible to work in U.S.

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

What we offer:

• Wellness: Medical, dental, and vision insurance for employees
• Financial Well-being: 401k plans; 401k match of 100% up to 4%
• Meal is provided
• Paid vacation up to 120 hours

What we offer:

• We provide training
• We encourage professional development
• We offer opportunities to advance your career

Schedule:

• Monday to Friday